Frequently Asked Questions (FAQ)

FAQ

1. Which brush is right for my dog or cat?

The right brush depends on coat length and texture:

• Short-haired: Flexible comb

• Medium-haired: Curved slicker 18mm - possibly combine with a Flexible comb during shedding season. Fine comb to check for knots.

• Long-haired: Curved slicker 25mm

• Curly/thick: Combination of brushes depending on the chosen length of the cut at the grooming salon.

The small slicker is for small dogs or cats, for detail work such as behind the ears, under the armpits, etc. 

In doubt? Feel free to send a photo of your pet via info@bricksandbroks.be — we'd be happy to help you choose.

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2. Are your products suitable for sensitive skin?

Yes.

Our shampoos and sprays are developed with respect for skin balance and contain no aggressive ingredients. They are safe for most skin types.

In case of proven allergies or serious skin problems, it's best to consult your vet first.

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3. How should I use a brush without irritating my pet?

Always start gently and in the direction of hair growth.

Let your dog or cat get used to it, and reward them in between.

For tangles: work from the outside in and use a small slicker in combination with a comb and conditioner spray, applying in moderation. If the tangle is too large or difficult? Carefully snip it away with the tip pointed away from the skin or consult a professional.

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4. Can I return a brush after I've tried it?

You may inspect products as you would in a store, but actual use (brushing) does not count as ‘returning in original, resellable condition’.

If the product has clearly been used and cannot be resold, the return may be refused.

See our return policy for details.

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5. When will my order be shipped?

Orders are usually processed within 1–3 business days after your payment has been received.

After processing, you will receive a track and trace code by email.

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6. How long does delivery take?

• Belgium: 2–5 business days

• Netherlands, Germany, France, Luxembourg: 2–7 business days

International delivery may take longer.

See our shipping policy for complete information.

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7. What are the shipping costs?

Shipping costs are automatically calculated during checkout and are clearly visible before confirmation.

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8. Can I pick up my order myself?

Yes!

Pick-up is possible by appointment in Beerse.

Email us at info@bricksandbroks.be to make an appointment.

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9. What happens if my package arrives damaged?

Open your shipment immediately upon receipt.

Is it damaged?

Then send us a photo and message to info@bricksandbroks.be quickly.

We will help you with a suitable solution.

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10. How can I contact you with questions?

You can always reach us via:

📧 info@bricksandbroks.be

Or use the contact form on the website.