Shipping Policy
Shipping Policy
Bricks&Broks
Pre-order conditions
With a pre-order, you reserve a product from a future delivery.
We make every effort to ensure this delivery proceeds as planned. In exceptional cases (such as production or transport issues), a delivery may be delayed or unable to proceed.
In such cases, we reserve the right to cancel the pre-order (partially).
Any amounts paid will be fully refunded in such cases.
Processing Time
Orders are typically processed within 1–3 business days after payment is received, unless otherwise stated.
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Delivery
After processing, the average delivery time is:
• Belgium: 2–5 business days
• Netherlands, Germany, France, and Luxembourg: 2–7 business days
• International orders: depending on the country of destination
Delivery times are indicative and may vary due to carriers or unforeseen circumstances.
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Shipping Costs
Shipping costs are automatically calculated during checkout and clearly displayed before order confirmation.
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Track & Trace
Once your order has been dispatched, you will receive an email with a tracking number so you can follow your package.
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Delays
Bricks&Broks is not liable for delays caused by carriers, customs, or other external circumstances beyond our control.
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Damaged or Missing Shipments
If your order arrives damaged or is not received, please contact us as soon as possible at info@bricksandbroks.be, so we can provide an appropriate solution.
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Collection
Collection is possible by appointment in Beerse.
Please contact us in advance at info@bricksandbroks.be to arrange this.